I hiked many trails before beginning to learn the Salesforce ecosystem and have made many stops to view the scenery on my way to the summit.
Junior State of America | March 2023 - Present
Salesforce /IT Coordinator
BLIND INSTITUTE OF TECHNOLOGY | JULY 2021 - February 2023
BIT Academy Lead & Salesforce Administrator (January 2022-February 2023)
Salesforce Administrator/Consultant (September 2021-January 2023)
Salesforce Administrator Certification Prep Lecture Developer (July 2021-September 2021 - Contract)
Developing written course lecture materials for the BIT Academy Salesforce Administration Certification Prep class to accompany independent study with Trailhead and instructor-led classes.
Providing audio recordings for accessibility of written course material for certification prep students.
RUTHIE STYLE | DECEMBER 2005 – DECEMBER 2020
Contracting with individuals and organizations to provide copy editing, fact checking, and other related services for fiction, non-fiction, technical, and other miscellaneous documents.
Working closely with numerous fiction and anthology authors at White Bird Publications as Publishing Editor.
MED4HOME | JULY 2005 – NOVEMBER 2005
Called pharmacy customers in a call-center environment to arrange delivery of refills for breathing medications and new orders of equipment.
Performed other duties, including confirming customer contact data, order tracking and requesting new prescriptions from physicians.
ALPHAPOINTE | APRIL 2004 – MAY 2005
Assisting patients and families by directing calls to the appropriate department or individual.
Monitoring internal hospital alarm systems.
Working to provide an accessible work environment for future hires by taking the initiative to adapt systems for better accessibility and usability.
DOROTHEA DIX HOSPITAL | JANUARY 2002 – JUNE 2002
Medical and Psychiatric Transcriptionist
Transcribed medical and psychiatric records from doctor/patient interactions in the hospital.