Work Experience

I hiked many trails before beginning to learn the Salesforce ecosystem and have made many stops to view the scenery on my way to the summit.

Salesforce Experience

Salesforce /IT Coordinator

Maintain the tech stack for the organization, including Salesforce with all integrations/packages, and Google Workspace.
Perform data cleanup to maximize the accuracy and efficiency of the organization, including validation, deduplication, standardization, and archival/new data loads.
Gather requirements in order to recommend and implement new solutions, including transitioning away from Pardot and other tools that no longer meet the needs of the organization and upgrading from the legacy Nonprofit Starter Pack to the modern Nonprofit Success Pack.
Redesign multiple parts of Salesforce, including the security model, transition from workflow rules/Process Builder to Flow, and alter the data model to reflect current business processes.

BIT Academy Lead & Salesforce Administrator (January 2022-February 2023)

Provided internal support for BIT's Salesforce org, including supporting and implementing new solutions and improving process automation, increasing efficiency for various departments within the organization by 300%.
Performed general Salesforce administration duties, including (but not limited to) user management, security policy, reporting, UI design, automation with Salesforce Flow, data management, and utilization of third-party apps, including DocuSign, Ardira, etc.
Supervised newer Salesforce Administrators, including staff and apprentices on implementation of large-scale projects to improve the Salesforce org.
Lead a data-driven redesign of Salesforce Administrator Certification Prep course, including revision of previously authored materials and a new approach to teaching that increased certification rate by 250%.
Developed multiple new certification prep programs including Salesforce Platform App Builder, Salesforce Developer, Project Management, Digital Accessibility Analyst, and multiple professional development workshops, increasing offerings by 400%.
Administered multiple programs under the umbrella of the BIT Academy, including certification prep courses or boot-camps, and professional development workshops.
Designed and implemented a new data-driven methodology for admission into Academy programs that increased retention by 150%.

Salesforce Administrator/Consultant (September 2021-January 2023)

Administered an Enterprise Edition Salesforce org with duties including (but not limited to) user
management, security policy, reporting, UI design, automation with Salesforce Flow, data management, etc.
Spearheaded, designed, and implemented major automation projects to simplify complex tasks and eliminate manual tasks for multiple departments.
Project Lead for Salesforce consulting project implementing a new Enterprise org for a state-level government agency and acting as co-consultant on other client projects.
Provided general systems support for various IT solutions utilized by the organization, including Google Workspace, WordPress, Slack, Calendly, etc.
Implemented new security program and policies across multiple systems, minimizing risk from external and internal sources.
Guided students in Salesforce Administrator Certification Prep course, acting as teaching assistant and student point of contact to provide tutoring, review assignment submissions, and assist with content and questions during classes.

Salesforce Administrator Certification Prep Lecture Developer (July 2021-September 2021 - Contract)

Developing written course lecture materials for the BIT Academy Salesforce Administration Certification Prep class to accompany independent study with Trailhead and instructor-led classes.
Providing audio recordings for accessibility of written course material for certification prep students.

Copy Editor

Contracting with individuals and organizations to provide copy editing, fact checking, and other related services for fiction, non-fiction, technical, and other miscellaneous documents.
Working closely with numerous fiction and anthology authors at White Bird Publications as Publishing Editor.

Pharmacy Technician

Called pharmacy customers in a call-center environment to arrange delivery of refills for breathing medications and new orders of equipment.
Performed other duties, including confirming customer contact data, order tracking and requesting new prescriptions from physicians.

Switchboard Operator

Assisting patients and families by directing calls to the appropriate department or individual.
Monitoring internal hospital alarm systems.
Working to provide an accessible work environment for future hires by taking the initiative to adapt systems for better accessibility and usability.

Medical and Psychiatric Transcriptionist

Transcribed medical and psychiatric records from doctor/patient interactions in the hospital.